frequently asked questions

What does Collageville do?
Does Collageville sell digital collages?
What is a collage?
Why would I want a digital collage from Collageville?
Is this any better than a photo kiosk digital collage?
Is this an automated process?
Will my collage work with my digital photo frame?
How do I order a service, how does this work?
Can I use regular photographs for a digital collage?
Will my photographs be harmed?
What if I don't like my digital collage?
How long does this take?
Does Collageville do rush orders?
Does Collageville ship internationally?
My question isn't here.   What can I do?

What does Collageville do?
We work with our clients' images to create beautiful, one of a kind, digital collages and pop art pieces at very reasonable prices.  Our other services include photo restoration and tinting, and we have added a photo shoot and collage service for clients in our area.  Please see here for details.

We also accept commissions, or special orders, meaning we may be tasked with sourcing, taking or creating images for your collage.  If you have an idea for a collage but don't have the images for it you can place a special order to commission Collageville for the work.  Simply send us an e-mail with details of what you have in mind to get started.


Does Collageville sell digital collages?
No, not as such.  All our collages and pop art pieces are made to order. 


What is a collage?

A collage is an artistic composition made from many different source materials usually pasted onto a backing of wood, paper, cardboard or canvas.  Collages can combine all sorts of mostly two dimensional things, for example - photographs, postcards, letters, string, ribbon, diplomas, invitations, tickets and cut-outs from newspapers, magazines or books.  Other things, such as pressed flowers, can also be used.  If it will stick to the backing it can be used. 

When a collage is made only from photographs it may also be called a photocollage or photomontage.  However, montage generally indicates moving still pictures, as in a filmstrip or slide show. 

It is increasingly common for collages to be made digitally, using a computer and image editing software to work with digital files, such as jpegs and gifs.  These creations are called digital collages.


Why would I want a digital collage from Collageville?

Because a digital collage utilizes a number of images in a single print, and that saves on framing costs and wall space.  The results also happen to be spectacular. 

Perhaps you have a number of digital images that would look great together, but you don't know how to go about doing it yourself.  Maybe you need a unique gift that no one else could possibly produce for the recipient.  Or maybe you just love digital collage but don't have time to create your masterpiece.

Whatever the case may be, a Collageville digital collage can be a great solution.  Let us do the work for you.


Is this any better than a photo kiosk digital collage?
There is really no comparison between the two.  If a mass produced collage layout that plops your images into predetermined spaces is what you're after, a photo kiosk will do.  If what you want is a one of a kind collage, made to your specifications and certain to please, Collageville is the service for you.


Is this an automated process?
No.  Every collage we make is done by hand, with the greatest attention paid to every detail.  We never use collage-making software or templates.   


Will my collage work with my digital photo frame?

Yes.  Our service includes a beautiful giclée print and a full-sized jpeg that you can display in your digital photo frame.  Collageville grants clients a non-commercial, limited use, license with our work.  Please see our terms and conditions for details.


How do I order a service, how does this work?
It's easy and convenient to order from us.  At the right end of the navigation links (these are on the top and bottom of all pages except the gallery pages) is a link that reads 'order'.  Click the link, fill out the order form and e-mail us your images to get started.  If you wish to order a photo shoot and collage package please see here.

When we receive an order we send an automated e-mail to acknowledge the order.  After we confirm that we have all the images we e-mail an invoice and PayPal payment request with details of the order.  We get to work when PayPal informs us that the payment has been received or is pending.

We then e-mail a draft version of the work and clients either accept the design or request changes.  Once the design is approved we send the print and e-mail the full resolution jpeg.


Can I use regular photographs for a digital collage?
Yes, you can.  Just scan the photographs at 300 dpi or higher and e-mail us the digital files, as you would a digital image.

Will my photographs be harmed?
Never, because we do not work with photographic prints.  Any work we do with photographs is carried out on a scan of the print.  We ask clients to scan photos, at 300 dpi or higher, and e-mail us the digital files.

Given the prevalence of digital technology, and the ease and speed of e-mail, we strongly feel there is no need to risk losing precious photographs, and we've gone entirely digital in this regard.  We apologize for any inconvenience this may cause.


What if I don't like my digital collage?
It's our business to ensure that you do.  Your satisfaction is important to us, and we aren't happy with your digital collage until you are.

Part of our process includes e-mailing you a draft before we make the print.   At that time you either approve the design or tell us what you don't like, and we proceed accordingly.    


How long does this take?
We aim to process orders as quickly as possible, but different services require different amounts of time. 

In our experience, some images fall into place harmoniously in the first instance, while others require a bit more coaxing.  We also like to give prints 24 hours to dry before we put them in the post. 

For these reasons we err on the side of caution and suggest that our clients plan to allow two to three weeks from the time we start work on an order to the time the print is received.  However, the reality is that most orders are completed and posted within five to seven working days.


Does Collageville do rush orders?

Genuine rush orders, of the 24 to 48 hours variety, are possible if we create the digital file and you do the printing.  If we have to involve overnight shipping things can get rather costly. 

If you're in a huge rush the best thing to do is send us an e-mail.  Let us know what you need and when you need it.  We will be happy to accommodate you if we can. 

Does Collageville ship internationally?
Yes, we do.


My question isn't here.  What can I do?
Ask us in an e-mail.